[rt-users] 2 emails 2 different responses

[Kenneth Crocker]

Bill,


	As an addendum to what Gene and others have told you, if you are going 
to alter the subject line for each queue template, then MAKE SURE that 
there is a blank line between the "Subject" line and the body. I didn't 
realise this when I started customizing templates and spend forever 
trying to figure it out. It IS mentioned here and there in the wiki but 
not always easy to see. Hope this helps.

Kenn
LBNL

On 11/7/2007 8:32 AM, Candelario, Bill wrote:
> You understood correctly.  I’m working on what you had suggested below.  
> Thanks.
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *From:* Gene LeDuc [mailto:gleduc at mail.sdsu.edu]
> *Sent:* Wednesday, November 07, 2007 11:31 AM
> *To:* Candelario, Bill
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] 2 emails 2 different responses
> 
>  
> 
> Hi Bill,
> 
> If I understand your situation correctly, you want each of your 2 queues 
> to send a different autoreply e-mail when a ticket is created.  To do 
> that, just create a new autoreply template in each queue with the text 
> that you want sent for that queue.  A template in a queue overrides a 
> global template of the same name, so RT will use your queue template 
> instead of the global one.
> 
> If I misunderstood your question, please clarify it.
> 
> Regards,
> Gene
> 
> At 08:12 AM 11/7/2007, Candelario, Bill wrote:
> 
> Hi,
>  
> I’m fairly new to RT code structure and am having a difficult time 
> trying to figure this out.
>  
> I have created 2 separate email address, in which tickets submit 
> perfectly into RT.  What I’m trying to do is create 2 different 
> responses according to whom the ticket is for.
>  
> For example, if test1 at test.com <mailto:test1 at test.com> is sent an email 
> then they get the test1 auto response.  If test2 at test.com 
> <mailto:test2 at test.com> is sent an email then they get the test2 auto 
> response. 
>  
> Hopefully it’s an easy thing to configure.
>  
> Thanks.
>  
> Bill
> 
> 
> -- 
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com