[rt-users] 2 emails 2 different responses

Candelario, Bill Candelario at zoominfo.com
Wed Nov 7 11:32:53 EST 2007

You understood correctly.  I'm working on what you had suggested below.



From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu] 
Sent: Wednesday, November 07, 2007 11:31 AM
To: Candelario, Bill
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] 2 emails 2 different responses


Hi Bill,

If I understand your situation correctly, you want each of your 2 queues
to send a different autoreply e-mail when a ticket is created.  To do
that, just create a new autoreply template in each queue with the text
that you want sent for that queue.  A template in a queue overrides a
global template of the same name, so RT will use your queue template
instead of the global one.

If I misunderstood your question, please clarify it.


At 08:12 AM 11/7/2007, Candelario, Bill wrote:

I'm fairly new to RT code structure and am having a difficult time
trying to figure this out.
I have created 2 separate email address, in which tickets submit
perfectly into RT.  What I'm trying to do is create 2 different
responses according to whom the ticket is for. 
For example, if test1 at test.com is sent an email then they get the test1
auto response.  If test2 at test.com is sent an email then they get the
test2 auto response.  
Hopefully it's an easy thing to configure.

Gene LeDuc, GSEC
Security Analyst
San Diego State University

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