[rt-users] RT configuration

Kenneth Crocker KFCrocker at lbl.gov
Fri Nov 9 15:28:11 EST 2007

To all,

	Currently, when someone makes a comment on a ticket, the ticket status 
changes to "open", unless it is already opened. I have a requirement to 
modify RT to NOT open a ticket when a comment is made. Has anyone ever 
done anything like this before? Some help would be appreciated. Thank 
you in advance.


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