[rt-users] RT configuration

[Todd Chapman]

You will have to customize the comment link or Update.html.

On 11/9/07, Kenneth Crocker <KFCrocker at lbl.gov> wrote:
> To all,
>
>
>         Currently, when someone makes a comment on a ticket, the ticket status
> changes to "open", unless it is already opened. I have a requirement to
> modify RT to NOT open a ticket when a comment is made. Has anyone ever
> done anything like this before? Some help would be appreciated. Thank
> you in advance.
>
>
> Kenn
> LBNL
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