[rt-users] Custom Field - Date time

Deepika Bhatia Deepika.Bhatia at prosum.com
Mon Nov 12 19:52:55 EST 2007

I need these fields for custom reporting purposes where the users can enter the date time and it not entered by the system at all. Also there are other business needs for which I need two other datetime custom fields also.

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Monday, November 12, 2007 4:46 PM
To: Deepika Bhatia
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Date time

On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote:
> All:
> I would like to create a custom field which can capture the date and time the ticket was worked on, i.e the start datetime and end datetime. What should be the validation  for this custom field, so that the date and time are recorded in the proper format.

Why not use the "Started" and "Completed" fields RT already has?

> Thanks in advance for the response.
> ~~~~~~~~~~~~~~~~~~~~~~~
> Deepika Bhatia
> Sr. Manager
> Prosum Technology Services

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