[rt-users] Asset Tracker - change the status titles
Kevin Squire
gentgeen at linuxmail.org
Wed Nov 14 17:25:01 EST 2007
In our situation, some of the default statuses of an Asset are either
"duplicates" or unused. For example; test and development would mean
the same thing to us, and we have no clue what a status of dr would be
:-) )
I found in the source the following:
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.
@ActiveStatus = qw(production development qa dr pilot test) unless
@ActiveStatus;
@InactiveStatus = qw(retired) unless @InactiveStatus;
1) I was wondering if the "DO NOT DELETE" would break AT ? (since the
piece seems to be a copy/paste of RT_Config.pm)
2) Does changing = delete ? For example could we change "pilot"
to "storage" or would we just have to add a new Status to get
"storage"
Our main goal is to have a status field for:
a) in production - i.e. out in the field being used
b) in repair - was in production, but has come back in to be fixed
c) ready to go - is sitting somewhere, ready to go into production at
any time.
d) development and qa are OK as is for us.
of course, the current production status works for A above, but we are
trying to figure out what to do for B and C.
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