[rt-users] Asset Tracker - change the status titles

[Todd Chapman]

On 11/14/07, Kevin Squire <gentgeen at linuxmail.org> wrote:
> In our situation, some of the default statuses of an Asset are either
> "duplicates" or unused.  For example; test and development would mean
> the same thing to us, and we have no clue what a status of dr would be
> :-)  )
>
> I found in the source the following:
> # You can define new statuses and even reorder existing statuses here.
> # WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
> # will break horribly.
>
> @ActiveStatus = qw(production development qa dr pilot test) unless
> @ActiveStatus;
> @InactiveStatus = qw(retired) unless @InactiveStatus;
>
> 1) I was wondering if the "DO NOT DELETE" would break AT ? (since the
>    piece seems to be a copy/paste of RT_Config.pm)
>

It probably won't break AT. You might want to grep for those statuses
in the code to be sure.

> 2) Does changing = delete ?  For example could we change "pilot"
>    to "storage" or would we just have to add a new Status to get
>    "storage"
>

You probably can remove pilot and add storage.

-Todd

> Our main goal is to have a status field for:
>   a) in production - i.e. out in the field being used
>   b) in repair - was in production, but has come back in to be fixed
>   c) ready to go - is sitting somewhere, ready to go into production at
>                    any time.
>   d) development and qa are OK as is for us.
>
> of course, the current production status works for A above, but we are
> trying to figure out what to do for B and C.
>
> --
> http://gentgeen.homelinux.org
>
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