[rt-users] Ticket Transactions get lost on the way to WebUI

[Jesse Vincent]

On Tue, Nov 20, 2007 at 11:59:21AM +0300, Konstantin Naryzhniy wrote:
> Jesse, Torsten - thanks for digging into it.
> 
> The only Segmentation error I got in apache error log goes like this:
> 
> /usr/local/apache/logs/error_log:[Tue Nov 20 01:31:45 2007] [notice]
> child pid 29555 exit signal Segmentation fault (11)
> 
> I got about 20 of these for last 3 days, but I guess that's not the
> case.
> 
>  
> 
> I've updated Text::Quoted to 2.03, but unlike Torsten's setup, I got the
> new version displayed correctly at the RT's System Configuration page.
> 
> So, I guess, my next step would be to remove it? *I've no faintest idea
> how to* =)))))

You need to find the Quoted.pm file inside a "Text/" directory somewhere
in your perl library path and remove it.

-j
> 
>  
> 
> As for the randomness of this bug (less than 0,1% tickets affected): may
> it be the issue with encodings of the messages? As far as I see, all the
> transactions that get "stuck" are the "Correspondence added" ones - both
> created by external users and from RT's WebUI.
> 
>  
> 
> Again, thanks for digging into this, guys!
> 
>  
> 
> Kostya
> 
>  
> 
>  
> 
> ________________________________
> 
> From: Torsten Brumm [mailto:torsten.brumm at googlemail.com] 
> Sent: Monday, November 19, 2007 8:42 PM
> To: Jesse Vincent
> Cc: Konstantin Naryzhniy; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI
> 
>  
> 
> OK, now it becomes very strange....!!!
> 
> I've upgraded to latest:
> 
> root at bruchtal-www4:~/Text-Quoted-2.03# perl Makefile.PL
> Checking if your kit is complete...
> Looks good
> Writing Makefile for Text::Quoted 
> root at bruchtal-www4:~/Text-Quoted-2.03# make
> cp Quoted.pm blib/lib/Text/Quoted.pm
> Manifying blib/man3/Text::Quoted.3pm
> root at bruchtal-www4:~/Text-Quoted-2.03# make test
> PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
> "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t 
> t/1....ok
> t/2....ok
> t/3....ok
> t/4....ok
> t/5....ok
> t/6....ok
> All tests successful.
> Files=6, Tests=14,  1 wallclock secs ( 0.52 cusr +  0.08 csys =  0.60
> CPU)
> root at bruchtal-www4:~/Text-Quoted-2.03# make install
> Installing /usr/lib/perl5/site_perl/5.8.5/Text/Quoted.pm
> Installing /usr/share/man/man3/Text::Quoted.3pm
> Writing
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/Text/Quoted/
> .packlist
> Appending installation info to
> /usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod
> root at bruchtal-www4:~/Text-Quoted-2.03# cd
> /usr/lib/perl5/site_perl/5.8.5/
> root at bruchtal-www4:/usr/lib/perl5/site_perl/5.8.5# ll 
> 
> I removed the mason cache (to make sure everything is clean) restarted
> apache and.....
> 
> the module is not even loaded:
> 
>   Sys::Syslog v0.18;
> 
>   Text::Template v1.44;
> 
>   Text::Wrapper v1.01;
> 
> 
> 
> 
>   Time::HiRes v1.9707;
> 
>   Time::JulianDay v2003.1125;
> 
>   Time::Local v1.17;
> 
>   Time::ParseDate v2006.0814;
> 
>   Time::Timezone v2006.0814;
> 
> So, remove and upgrade the Text::Quoted can't be the solution?!?
> 
> 2007/11/19, Jesse Vincent <jesse at bestpractical.com>:
> 
> 
> 
> >
> > Recently weird things started to happen: random tickets in WebUI were
> > not displayed further than a certain transaction in the middle.
> >
> > This happened both in Display.html and History.html .
> >
> >
> My _guess_ is that you're running into one of the very rare, but
> catastrophic bugs in Text::Quoted. I alluded to this in my previous
> email. You _should_ see weird segfaults in the apache error log if this 
> is the case.  Try 1) bringing it current or 2) removing it entirely.
> 
> 
> Best,
> Jesse
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> -- 
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> 
> Torsten Brumm
> 
> http://www.torsten-brumm.de 
> 

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