[rt-users] Ticket Transactions get lost on the way to WebUI

Konstantin Naryzhniy konstantinn at parallels.com
Tue Nov 20 03:59:21 EST 2007

Jesse, Torsten - thanks for digging into it.

The only Segmentation error I got in apache error log goes like this:

/usr/local/apache/logs/error_log:[Tue Nov 20 01:31:45 2007] [notice]
child pid 29555 exit signal Segmentation fault (11)

I got about 20 of these for last 3 days, but I guess that's not the


I've updated Text::Quoted to 2.03, but unlike Torsten's setup, I got the
new version displayed correctly at the RT's System Configuration page.

So, I guess, my next step would be to remove it? *I've no faintest idea
how to* =)))))


As for the randomness of this bug (less than 0,1% tickets affected): may
it be the issue with encodings of the messages? As far as I see, all the
transactions that get "stuck" are the "Correspondence added" ones - both
created by external users and from RT's WebUI.


Again, thanks for digging into this, guys!






From: Torsten Brumm [mailto:torsten.brumm at googlemail.com] 
Sent: Monday, November 19, 2007 8:42 PM
To: Jesse Vincent
Cc: Konstantin Naryzhniy; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI


OK, now it becomes very strange....!!!

I've upgraded to latest:

root at bruchtal-www4:~/Text-Quoted-2.03# perl Makefile.PL
Checking if your kit is complete...
Looks good
Writing Makefile for Text::Quoted 
root at bruchtal-www4:~/Text-Quoted-2.03# make
cp Quoted.pm blib/lib/Text/Quoted.pm
Manifying blib/man3/Text::Quoted.3pm
root at bruchtal-www4:~/Text-Quoted-2.03# make test
PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
"test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t 
All tests successful.
Files=6, Tests=14,  1 wallclock secs ( 0.52 cusr +  0.08 csys =  0.60
root at bruchtal-www4:~/Text-Quoted-2.03# make install
Installing /usr/lib/perl5/site_perl/5.8.5/Text/Quoted.pm
Installing /usr/share/man/man3/Text::Quoted.3pm
Appending installation info to
root at bruchtal-www4:~/Text-Quoted-2.03# cd
root at bruchtal-www4:/usr/lib/perl5/site_perl/5.8.5# ll 

I removed the mason cache (to make sure everything is clean) restarted
apache and.....

the module is not even loaded:

  Sys::Syslog v0.18;

  Text::Template v1.44;

  Text::Wrapper v1.01;

  Time::HiRes v1.9707;

  Time::JulianDay v2003.1125;

  Time::Local v1.17;

  Time::ParseDate v2006.0814;

  Time::Timezone v2006.0814;

So, remove and upgrade the Text::Quoted can't be the solution?!?

2007/11/19, Jesse Vincent <jesse at bestpractical.com>:

> Recently weird things started to happen: random tickets in WebUI were
> not displayed further than a certain transaction in the middle.
> This happened both in Display.html and History.html .
My _guess_ is that you're running into one of the very rare, but
catastrophic bugs in Text::Quoted. I alluded to this in my previous
email. You _should_ see weird segfaults in the apache error log if this 
is the case.  Try 1) bringing it current or 2) removing it entirely.



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Torsten Brumm


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