[rt-users] Ticket Transactions get lost on the way to WebUI
konstantinn at parallels.com
Tue Nov 20 03:59:21 EST 2007
Jesse, Torsten - thanks for digging into it.
The only Segmentation error I got in apache error log goes like this:
/usr/local/apache/logs/error_log:[Tue Nov 20 01:31:45 2007] [notice]
child pid 29555 exit signal Segmentation fault (11)
I got about 20 of these for last 3 days, but I guess that's not the
I've updated Text::Quoted to 2.03, but unlike Torsten's setup, I got the
new version displayed correctly at the RT's System Configuration page.
So, I guess, my next step would be to remove it? *I've no faintest idea
how to* =)))))
As for the randomness of this bug (less than 0,1% tickets affected): may
it be the issue with encodings of the messages? As far as I see, all the
transactions that get "stuck" are the "Correspondence added" ones - both
created by external users and from RT's WebUI.
Again, thanks for digging into this, guys!
From: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Sent: Monday, November 19, 2007 8:42 PM
To: Jesse Vincent
Cc: Konstantin Naryzhniy; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI
OK, now it becomes very strange....!!!
I've upgraded to latest:
root at bruchtal-www4:~/Text-Quoted-2.03# perl Makefile.PL
Checking if your kit is complete...
Writing Makefile for Text::Quoted
root at bruchtal-www4:~/Text-Quoted-2.03# make
cp Quoted.pm blib/lib/Text/Quoted.pm
root at bruchtal-www4:~/Text-Quoted-2.03# make test
PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e"
"test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t
All tests successful.
Files=6, Tests=14, 1 wallclock secs ( 0.52 cusr + 0.08 csys = 0.60
root at bruchtal-www4:~/Text-Quoted-2.03# make install
Appending installation info to
root at bruchtal-www4:~/Text-Quoted-2.03# cd
root at bruchtal-www4:/usr/lib/perl5/site_perl/5.8.5# ll
I removed the mason cache (to make sure everything is clean) restarted
the module is not even loaded:
So, remove and upgrade the Text::Quoted can't be the solution?!?
2007/11/19, Jesse Vincent <jesse at bestpractical.com>:
> Recently weird things started to happen: random tickets in WebUI were
> not displayed further than a certain transaction in the middle.
> This happened both in Display.html and History.html .
My _guess_ is that you're running into one of the very rare, but
catastrophic bugs in Text::Quoted. I alluded to this in my previous
email. You _should_ see weird segfaults in the apache error log if this
is the case. Try 1) bringing it current or 2) removing it entirely.
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll
up to 20 percent off the price. This sale won't last long, so get in
Email us at sales at bestpractical.com or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users