[rt-users] Differentiating "Ticket CC" and "Queue CC"

Jean-Michel Cazaux jeanmichel.cazaux at eckoh.fr
Wed Nov 21 03:33:39 EST 2007

Hi all,
I am trying to carve a workflow for our support team but I am having a
problem as I would like to have different scrip running for "external"
people watching the ticket (in ticket CC people) and the support team
(that are watchers of the queue in the CC area).
Is there a way in scrips to differentiate "Queue CCs" and "Ticket CCs" ?
Many thanks in advance. 
Jean-Michel Cazaux
Head of Technology
Eckoh UK Limited
Telford House, Corner Hall,
Hemel Hempstead, Hertfordshire HP3 9HN 
T 08701 107129
F 08701 107107
M n/a
W  www.eckoh.com
Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007
Winner, Innovation of the Year Award, Transport Innovations 2007
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