[rt-users] Differentiating "Ticket CC" and "Queue CC"
jeanmichel.cazaux at eckoh.fr
Wed Nov 21 03:33:39 EST 2007
I am trying to carve a workflow for our support team but I am having a
problem as I would like to have different scrip running for "external"
people watching the ticket (in ticket CC people) and the support team
(that are watchers of the queue in the CC area).
Is there a way in scrips to differentiate "Queue CCs" and "Ticket CCs" ?
Many thanks in advance.
Head of Technology
Eckoh UK Limited
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Hemel Hempstead, Hertfordshire HP3 9HN
T 08701 107129
F 08701 107107
Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007
Winner, Innovation of the Year Award, Transport Innovations 2007
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