[rt-users] Manager Approval on tickets

Kenneth Crocker KFCrocker at lbl.gov
Wed Nov 21 13:34:08 EST 2007


	I believe there are already a couple versions of "create ticket" out 
there. Use one of them but remember to set the "Type" field to 
"Reminder". Hope this helps.


On 11/21/2007 10:16 AM, matt wells wrote:
> We have a queue that we put things in to get permission to work on DNS
> and so on..
> Has anyone had any luck a scrip that would attach a 'Reminder' to a
> ticket in the queue called 'work'?
> What I was thinking is that I create a ticket in 'work' because I want
> to build a new DNS server.
> When I create the ticket it puts in a reminder assigned to my boss 'Tjones'.
> That way when he logs in he see right away on his screen that he needs
> to approve my request.
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