[rt-users] No mail to Owner

[Karl Boyken]

Like I mentioned in a reply to another thread, RT is not sending mail to 
Owner anymore whenever a user replies to a ticket.  This is with RT 
3.6.4 using a hand-built Perl 5.8.8 on RedHat Enterprise Linux Server 
release 5.  Since RT is using our own Perl, not RedHat Perl, RedHat Perl 
updates are not an issue.  Hacking around a little, I can see that in 
RT::Action::Notify::SetRecipients(), $self->Argument does not include 
'Owner'.  Below is a log of what happens when a requestor replies to a 
ticket; any ideas will be appreciated.

[Wed Nov 21 17:23:45 2007] [debug]: Converting 'US-ASCII' to 'utf-8' for 
text/plain - Re: [CSG Request Ticket #24252] Test for Karl 
(/var/www/rt-3.6.4/lib/RT/I18N.pm:221)
[Wed Nov 21 17:23:45 2007] [debug]: Found a ticket ID. It's 24252 
(/var/www/rt-3.6.4/lib/RT/Interface/Email.pm:477)
[Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail: 
  Email address t_user at divms.uiowa.edu 
(/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:33)
[Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail: 
  Trying to load email address t_user at divms.uiowa.edu as username t_user 
(/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:36)
[Wed Nov 21 17:23:45 2007] [debug]: About to think about scrips for 
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:167)
[Wed Nov 21 17:23:45 2007] [debug]: About to prepare scrips for 
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:171)
[Wed Nov 21 17:23:45 2007] [debug]: Found 5 scrips 
(/var/www/rt-3.6.4/lib/RT/Scrips_Overlay.pm:365)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  initial arg 
AdminCc, OwnerObj->id 28, Nobody->id 10 
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  munged arg 
AdminCc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  initial arg 
Requestor,Cc, OwnerObj->id 28, Nobody->id 10 
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  munged arg 
Requestor,Cc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  initial arg 
OtherRecipients, OwnerObj->id 28, Nobody->id 10 
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients:  munged arg 
OtherRecipients (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [debug]: About to commit scrips for 
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:180)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-4-0 at divms.uiowa.edu> #24252/153842 
- Scrip 4  (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-4-0 at divms.uiowa.edu> sent  Bcc: 
bacher at divms.uiowa.edu, boyken at divms.uiowa.edu, hbrown at divms.uiowa.edu, 
jhetrick at divms.uiowa.edu, jjurich at divms.uiowa.edu 
(/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:276)
[Wed Nov 21 17:23:45 2007] [debug]: About to think about scrips for 
transaction #153843 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:167)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-5-0 at divms.uiowa.edu> #24252/153842 
- Scrip 5  (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-5-0 at divms.uiowa.edu> No recipients 
found. Not sending. (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:257)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-6-0 at divms.uiowa.edu> #24252/153842 
- Scrip 6  (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:245)
[Wed Nov 21 17:23:45 2007] [info]: 
<rt-3.6.4-7100-1195665825-1533.24252-6-0 at divms.uiowa.edu> No recipients 
found. Not sending. (/var/www/rt-3.6.4/lib/RT/Action/SendEmail.pm:257)

Karl Boyken

-- 
Karl Boyken, system administrator 
karl-boyken at uiowa.edu
303A MLH, Dept. of Comp. Sci. 
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA  52242   319-335-2730 (voice) 
319-335-3668 (fax)
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