[rt-users] RE: SLA timers?

Wouter van den Bergh wouter.van.den.bergh at nl.easynet.net
Wed Nov 21 08:28:43 EST 2007



I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.


I've been searching the net on how to do this, but I cannot find any
ware on how to do this.


Can any one push me in the right direction?




Met vriendelijke groet, 

Wouter van den Bergh, Customer Support Engineer 2nd Line 

Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>  

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05 

CSC at nl.easynet.net 


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