[rt-users] RE: SLA timers? - custom ticket status

[Benjamin Weser]

Hi Wouter,

since there was no answer to it yet:
Have a look at http://wiki.bestpractical.com/view/CustomStatuses.

My boss didn't like the idea of a custom field including additional 
ticket statuses so I added some to the default ones. I also modified RT 
to show tickets with those custom statuses in "RT at a glance" since by 
default there are only tickets with statuses new and open shown by RT.

Unfortunately I'm very busy with other tasks right now but when I have 
the time I will add a short tutorial to our internal knowledge base and 
will also publish it in the wiki about that since I haven't seen 
anything like that there yet.

Best,
Ben



Wouter van den Bergh schrieb:
>
> Hi,
>
> I would like to add extra ticket status options besides new, open, 
> stalled, closed, resolved etc.
>
> I’ve been searching the net on how to do this, but I cannot find any 
> ware on how to do this.
>
> Can any one push me in the right direction?
>
> Cheers,
>
> Met vriendelijke groet,
>
>
>
> Wouter van den Bergh, Customer Support Engineer 2nd Line
>
> Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
>
> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, 
> Fax: +31 (0)20 798 98 05
>
>
>
> CSC at nl.easynet.net
>
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