[rt-users] RE: SLA timers?

[Wouter van den Bergh]

That worked like a charm! Thanks a lot!

Met vriendelijke groet, 



Wouter van den Bergh, Customer Support Engineer 2nd Line 

Easynet Nederland B.V., http://www.easynet.nl 

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05 



CSC at nl.easynet.net 


-----Original Message-----
From: Joop [mailto:JoopvandeWege at mococo.nl] 
Sent: donderdag 22 november 2007 9:09
To: Wouter van den Bergh
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: SLA timers?

Wouter van den Bergh wrote:
> Hi,
> 
> I would like to add extra ticket status options besides new, open, 
> stalled, closed, resolved etc.
> I've been searching the net on how to do this, but I cannot find any 
> ware on how to do this.
> 
> Can any one push me in the right direction?

These can be added throught RT_SiteConfig.pm for directions see below or

RT_Config.pm
===
# {{{ Miscellaneous RT Settings

# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly. The statuses you add must be no longer than
# 10 characters.

@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
  ===

Joop