[rt-users] ticket announce email

[Kevin Squire]

I too do it on a daily basis... but I used the rt-remind script.

http://www.cs.kent.ac.uk/people/staff/tdb/rt3/

they have a few scripts, and I use them all on my 3.6 box.

On Tue, 27 Nov 2007 16:33:50 -0500
Mathew Snyder <theillien at yahoo.com> wrote:

> I'm considering implementing a method of telling those that need to know when a
> ticket has been in our triage queue untouched for a predetermined amount of time
> (say, five minutes).  I'd like to poll this queue and, if a ticket which meets
> these requirements exists, send an email out telling people to act on it.
> 
> Has anyone done this before and if so, which method did you use?
> 


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