[rt-users] Purge status "deleted" item from database

[Debra Deyette]

Hello.

We have a ticket with confidential information that was accidentally 
posted to our queue in RT.  I changed the status of this ticket to 
"deleted".  However, since our techs may have seen the initial ticket 
and they know the number, if you do a search on that ticket number, you 
can still bring up the ticket and view the confidential comments.

How can I permanently purge this ticket from the database?

Thank you,

-- 
Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207