[rt-users] Purge status "deleted" item from database

[Todd Chapman]

Debra,

RTx::Shredder

http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm

-Todd

On 11/28/07, Debra Deyette <deyette at sbceo.org> wrote:
> Hello.
>
> We have a ticket with confidential information that was accidentally
> posted to our queue in RT.  I changed the status of this ticket to
> "deleted".  However, since our techs may have seen the initial ticket
> and they know the number, if you do a search on that ticket number, you
> can still bring up the ticket and view the confidential comments.
>
> How can I permanently purge this ticket from the database?
>
> Thank you,
>
> --
> Debra Deyette
>
> Network and Computer Support Supervisor
> Santa Barbara County Education Office
>
> 805.964.4710 x5207
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today.
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>