[rt-users] Purge status "deleted" item from database

Joop van de Wege JoopvandeWege at mococo.nl
Wed Nov 28 16:51:49 EST 2007

Debra Deyette wrote:
> Hello.
> We have a ticket with confidential information that was accidentally 
> posted to our queue in RT.  I changed the status of this ticket to 
> "deleted".  However, since our techs may have seen the initial ticket 
> and they know the number, if you do a search on that ticket number, you 
> can still bring up the ticket and view the confidential comments.
> How can I permanently purge this ticket from the database?
Use RTx-Shredder extension to delete it from the database.


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