[rt-users] Scrip 3 trouble - no email body

[Mark Pryor]

hello,

using rt3 3.6.3 on Centos5 x86_64, Apache 2 with
MySQL, and mod_perl2.

This install was working for a month until I was
forced to change the alias in rt3.conf
  -----------
Alias /helpdesk "/usr/share/rt3/html"
 -------------

when I changed from the default /rt3 to the above, the
auto-reply bodies vanished.

In /var/log/messages, I see
------ snip -------------
Nov 28 15:56:26 support RT:
<rt-3.6.3-7474-1196294186-1083.9-3-0 at TLViewer.org>
#9/83 - Scrip 3 
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
Nov 28 15:56:27 support RT:
<rt-3.6.3-7474-1196294186-1083.9-3-0 at TLViewer.org>Could
not send mail: $/ as given is currently unsupported at
/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm
line 140  Stack:   [/usr/lib/perl5/5.8.8/Carp.pm:269] 

[/usr/lib/perl5/vendor_perl/5.8.8/IO/ScalarArray.pm:352]
 
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm:140]
 
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder.pm:263]
 
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1860]
 
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1830]
 
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1750]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:316]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:265]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:103]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:240]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:505]
 
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:193]
  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transacti
Nov 28 15:56:27 support RT:
<rt-3.6.3-7474-1196294186-61.9-4-0 at ChmEarl.org> #9/83
- Scrip 4 
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
Nov 28 15:56:27 support RT:
<rt-3.6.3-7474-1196294186-61.9-4-0 at ChmEarl.org> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:255)
Nov 28 15:56:27 support RT: Ticket 9 created in queue
'General' by tlviewer
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:754)
--------------- end snip ---------------

I have propagated the alias change to /etc/aliases and
/etc/rt3/RT_SiteConfig.pm

Further, I reset the rt3 Database and resetup all my
users and queues and privileges.

I also made a directory 'helpdesk' under my webroot.

You can be sure that once I have a working install of
rt3 I won't tinker with the basic params again!

Is this install salvagable, or should I start over
completely?

-- 
Mark


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