[rt-users] Error with ACL?

[Max Clark]

Todd,

Great tool - unfortunately the display show the rights that I expect
to see - no user or group has ReplyToTicket rights on this queue. What
else should I be looking at?

Thanks,
Max

On 11/29/07, Todd Chapman <todd at chaka.net> wrote:
> The extension RTx::RightsMatrix can help you understand how any
> individual has gained rights in RT. Plus, the author is a really cool
> guy. ;)
>
> http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
>
> On 11/29/07, Max Clark <max.clark at gmail.com> wrote:
> > Okay - I can live with the links still appearing, but I can reply
> > (correspond) on the ticket even without the ReplyToTicket permission.
> > That is a problem.
> >
> > On Nov 29, 2007 2:48 PM, Todd Chapman <todd at chaka.net> wrote:
> > > Permissions are not checked when rendering the links, only when the
> > > action is attempted.
> > >
> > >
> > > On 11/29/07, Max Clark <max.clark at gmail.com> wrote:
> > > > Hello,
> > > >
> > > > I want to assign permissions for a group to be able to manage tickets
> > > > in a queue and comment on them but not reply. I've assigned the group
> > > > the following rights on the queue:
> > > >
> > > > CommentOnTicket
> > > > CreateTicket
> > > > DeleteTicket
> > > > OwnTicket
> > > > SeeQueue
> > > > ShowOutgoingEmail
> > > > ShowTicket
> > > > ShowTicketComments
> > > > StealTicket
> > > > TakeTicket
> > > > Watch
> > > > WatchAsAdminCc
> > > >
> > > > (Note absense of "ReplyToTicket")
> > > >
> > > > However when I login as a user in this group and view a ticket I still
> > > > see options/links to and the ability to reply. What am I missing here?
> > > >
> > > > Thanks,
> > > > Max
> > > >
> > > > (I'm running version 3.6.5)
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