[rt-users] Integration

[Edward Kovarski]

Has anybody done any integration between RT and a billing system?

We have been approached at looking at the feasibility of integrating  
it with Dynamics GP (Great Plains) and I wanted to see if anybody has  
any experience with it. Looking for the pro's and con's and more  
specifically any gotcha's that we should look out for.

Any insight on this is greatly appreciated.

Ed