[rt-users] allowing non rt users to create tickets

Lamers, Dan dlamers at elcan.com
Fri Nov 30 15:12:09 EST 2007


RT should work the way you want without modification.  You just need to
assign the global group rights "CreateTicket" and "ReplyToTicket" to the
Everyone system group

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Shawn Wilson
Sent: Friday, November 30, 2007 2:48 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] allowing non rt users to create tickets

The way i want this to work - any user on our domain can send an email
to an email account and a ticket gets added for them and rt sends them a
confirmation email of ticket creation. The tickets may go into a general
catagory and we can manually move them into different catagories.

Where i'm at - mailgate fetches the emails and sends any user that
doesn't have an account a reply email saying 'Could not load a valid
user'. I don't want to create hundreds of rt users nor feel it really
necessairy to set this up with ldap when i want to accept any and all
emails from this domain as tickets - or just accept any and all emails
if that is much easier.

i hope this is enough to go on, i've been on google for days and i
can't figure out how to do this. I haven't done any serious mods to the
site config other than what is needed to get it up. Let me know if i
need to provide any additional information. This is becoming a pain
since the system pretty much does what we want out of the box.


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