[rt-users] allowing non rt users to create tickets

[Kenneth Marshall]

Shawn,

The other piece that you need is a very good spam filter before
you pass the message to RT, preferably with a quarantine function so
that you can release valid mail to RT automatically. We use DSPAM
and are very happy with it.

Ken

On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman wrote:
> I would give Unprivileged users the right CreateTicket and then modify
> RT code to refuse to create users with email not matching some
> pattern. Better yet, store the pattern in the config file.
> 
> -Todd
> 
> On 11/30/07, Shawn Wilson <swilson at citizen.org> wrote:
> > The way i want this to work - any user on our domain can send an email
> > to an email account and a ticket gets added for them and rt sends them a
> > confirmation email of ticket creation. The tickets may go into a general
> > catagory and we can manually move them into different catagories.
> >
> > Where i'm at - mailgate fetches the emails and sends any user that
> > doesn't have an account a reply email saying 'Could not load a valid
> > user'. I don't want to create hundreds of rt users nor feel it really
> > necessairy to set this up with ldap when i want to accept any and all
> > emails from this domain as tickets - or just accept any and all emails
> > if that is much easier.
> >
> > i hope this is enough to go on, i've been on google for days and i
> > can't figure out how to do this. I haven't done any serious mods to the
> > site config other than what is needed to get it up. Let me know if i
> > need to provide any additional information. This is becoming a pain
> > since the system pretty much does what we want out of the box.
> >
> > Thanks
> >
> > my system info:
> > Ubuntu Dapper LTS
> > Linux tkt.fqdn.org 2.6.15-29-amd64-server #1 SMP Mon Sep 24 17:31:58
> > UTC 2007 x86_64 GNU/Linux
> >
> > RT
> > request-tracker3.4_3.4.4-1_all.deb
> >
> > Apache
> > Server version: Apache/2.0.55
> > Server built:   Aug 16 2007 22:24:22
> >
> > MySQL
> > Server version          5.0.22-Debian_0ubuntu6.06.5-log
> > Protocol version        10
> > Connection              Localhost via UNIX socket
> > UNIX socket             /var/run/mysqld/mysqld.sock
> >
> >
> > .fetchmailrc
> > # .fetchmailrc
> > poll mail.fqdn.org
> > username foo
> > password bar
> > mda "/usr/bin/rt-mailgate --url http://tkt.fqdn.org/rt/ \
> > --queue general --action correspond"
> >
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>