[rt-users] E-Mail issues

[Daniel Jenning]

Hi, 

Thanks for the idea, however I just edited SendEmail.pm to change the sender
address to the 'from' address, which sorts it out nicely. It seems it's the
program 'sendmail' that's adding the 'nobody' header to sender, but only if
its blank.
 

-----Original Message-----
From: Tim Hibbard [mailto:tim at calicohosting.com] 
Sent: 28 September 2007 21:43
To: Daniel Jenning
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] E-Mail issues

I have the same problem and posted the same question about a week ago.  
For a temp solution I created an alias from nobody@***.*** to -> 
programming-comment@******.***

Not elegant but works until a solution is offered.


Daniel Jenning wrote:
> I seem to have two problems with e-mails from RT right now. One is that
for
> some reason anything from RT is showing its full header in Outlook,
although
> this doesn't happen in the older version I use elsewhere, I was wondering
if
> anyone else has come across this - this only happens with RT mails.
>
> The second is that e-mails from RT list the From: as
>
> Nobody [nobody@*************.***]; on behalf of; *Users Name* via RT
> [programming-comment@***********.***]
>
> Obviously I've edited it a bit to remove info but you get the idea. In the
> header we have:
>
> Reply-To: programming-comment@*********.***
> RT-Originator: *user*@***********.***
> Sender: Nobody <nobody@**********.***>
> From: "*Users Name* via RT" <programming-comment@*********.***>
>
> Now I'm guessing sendmail is adding nobody as the sender, but I can't be
> sure. Again any help would be great, as some mails clients don't deal with
> it right and we don't like having 'nobody' in the address.
>
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