[rt-users] Ticket Create, CC and Replies

[zbigniew at starpower.net]

Have a new deployment of RT and trying to work out a few bugs.

A user submits a ticket via email.  He CC's his boss.

The ticket is created just fine and everyone is notified appropriately.  The problem is that if the boss replies to the 
first email, it generates another ticket.  Is there a technical resolution?  Or a case of user education?

Thoughts?

-Patrick