[rt-users] Looking to write scrip based upon email header infomation

[Gene LeDuc]

Hi Jeremy,

If you're having problems with the scrip condition, try using this as a 
User Defined condition:
   my $Trans = $self->TransactionObj;
   return $Trans->Type eq 'Create' &&
            $Trans->Attachments->First->GetHeader('X-Priority') =~ /^1\b/ ;

This will trigger the scrip if a new ticket is created and the e-mail that 
created it has "X-Priority: 1" in the headers.  You could also have it 
trigger on priority 2 if you like (change the "/^1\b/" to 
"/^[12]\b/").  Priority 1 is "Highest" and 2 is "High", at least in 
Eudora's world.

The action for this scrip would be a custom template that sends e-mail to 
the pager address.

Regards,
Gene


At 09:07 AM 10/4/2007, Jeremy Stinson wrote:
>Hello,
>
>We are looking to write a scrip to email a pager address if an email comes 
>into a queue with the priority set to high in the header. Can anyone point 
>me to a sample or give me a push in the right direction? I tried to adapt 
>this scrip (http://wiki.bestpractical.com/view/OnCreatePageOffHours) but 
>was not successful.
>
>Thanks for your help.
>
>Jeremy
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University