[rt-users] How to integrate RequestTracker with our web ?

[FranCHo Org]

Our scenario:

- Server1: our web
- Server2: our request-tracker (RequestTracker 3.6.1-3 installed from Ubuntu .deb)

(The servers are on different locations).

- One queue (ClientsVIP). 

We would like to open tickets via web from Server1 into this queue. To validate the tickets we need a CustomField (ClientID).

We have tried with rt command line interface, but we have two problems:

1.- We don't find the way to add/edit customfields. Example:

------
$ rt edit ticket/120650 set CustomField-3='client_100'
# customfield-3: Unknown field.

id: ticket/120650
------

2.- What is the best way to create, reply or comment a ticket with a text with line breaks. Is this the only one? :

------
$ rt comment ticket/120650 -m "line one          
> line two
> line three
> "
# Mensaje grabado
------


Any help ? 

Thanks in advance

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