[rt-users] Two RT installations spamming each other. Suggestions?

[Gene LeDuc]

Jesse, I couldn't find this on CPAN.  The closest match I came up with is 
RT::Extension::ExtractSubjectTagOnTransaction, but there's no documentation 
so without downloading and examining the source, I can't tell what it does.

Gene

At 06:09 AM 10/10/2007, Jesse Vincent wrote:
>Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
>
>------- Original message -------
>From: Palle Girgensohn <girgen at pingpong.net>
>Sent: 10-10-'07,  8:33
>
> > Hi,
> >
> > We recommended a customer to start using RT. We use it ourselves, for
> > second line support, and they run first line support. Tickets on their 
> side
> > that require our input are sent to us and creates a ticket in our system,
> > but since every new reply from them only has their ticket#, our system
> > creates a new ticket for every reply. This is getting to be a really big
> > problem.
> >
> > Does anybody have a suggestion for how to solve this in some automatic
> > fashion, so that for example their system saves out ticket id in the
> > subject?
> >
> > Regards,
> > Palle
> >
> >
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> >
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University