[rt-users] Two RT installations spamming each other. Suggestions?

[Jesse Vincent]

On Oct 10, 2007, at 11:15 AM, Gene LeDuc wrote:

> Jesse, I couldn't find this on CPAN.  The closest match I came up  
> with is RT::Extension::ExtractSubjectTagOnTransaction, but there's  
> no documentation so without downloading and examining the source, I  
> can't tell what it does.
>

That's the one.

http://code.bestpractical.com/bps-public/RT-Extension- 
ExtractSubjectTagOnTransaction/README

is a bit more up to date. we should get that cpanned.

> Gene
>
> At 06:09 AM 10/10/2007, Jesse Vincent wrote:
>> Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
>>
>> ------- Original message -------
>> From: Palle Girgensohn <girgen at pingpong.net>
>> Sent: 10-10-'07,  8:33
>>
>> > Hi,
>> >
>> > We recommended a customer to start using RT. We use it  
>> ourselves, for
>> > second line support, and they run first line support. Tickets on  
>> their side
>> > that require our input are sent to us and creates a ticket in  
>> our system,
>> > but since every new reply from them only has their ticket#, our  
>> system
>> > creates a new ticket for every reply. This is getting to be a  
>> really big
>> > problem.
>> >
>> > Does anybody have a suggestion for how to solve this in some  
>> automatic
>> > fashion, so that for example their system saves out ticket id in  
>> the
>> > subject?
>> >
>> > Regards,
>> > Palle
>> >
>> >
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>
>
> -- 
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University

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