[rt-users] Re: Email Error with 'Reply' only

[Barry Byrne]

Matt,
 
Is the person who acts on the ticket the same email address as the requestor
of the ticket. I had this same issue when I first tried testing RT - I sent
a test mail as myself and then logged in to RT as myself - RT doesn't seem
to forward mail if the person who makes the change is the same email address
- which I guess makes some kind of sense.
 
 - barry


  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of matt wells
Sent: 10 October 2007 16:55
To: rt-users
Subject: [rt-users] Re: Email Error with 'Reply' only


So I've tested some more.  
All of my CCs get emails and all of my BCCs get emails.  The requestor is
the only one that does not know that his/her ticket has been acted on.  

I have a global Scrip that is below.  
Scrip 
Description - 
Condition - On Correspond
Action - Notify Requestors and Ccs
Template - Global template:Correspondence
Stage - TransactionCreate

template 5
Correspondence
Default correspondence template 
RT-Attach-Message: yes
1
{$Transaction->Content()}





On 10/10/07, matt wells <phanoko at gmail.com  <mailto:phanoko at gmail.com> >
wrote: 

When I create a ticket for a user they get an email.
When I close the ticket they get an email. 
When I hit Reply in the ticket it shows and outgoing email but they do not
get it.  Nor does it get send to sendmail.  




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