[rt-users] Re: Email Error with 'Reply' only

[matt wells]

Different people.  I've attached the 'Outgoing email about a comment
recorded'
Correct me where I'm wrong but shouldn't a
'To' field exist?

Subject: [Example.com #11308] [Comment] Dogs can't get into the kitchen to
eat.
From: "Bob Vila via RT" <comment_Home at rt-server.example.com>
Reply-To: comment_Home at rt-server.example.com
In-Reply-To:
References: <RT-Ticket-11308 at example.com>
Message-ID: <rt-3.6.4-29325-1192033947-273.11308-8-0 at example.com>
Precedence: bulk
X-RT-Loop-Prevention: example.com
RT-Ticket: iarc.nv.gov #11308
Managed-by: RT 3.6.4 (http://www.bestpractical.com/rt/)
RT-Originator: joe.ragman at example.com
Bcc: lumberyard at example.com
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8
Date: Wed, 10 Oct 2007 16:32:27 +0000
X-RT-Original-Encoding: utf-8

On 10/10/07, Barry Byrne <barry.byrne at wbtsystems.com> wrote:
>
>  Matt,
>
> Is the person who acts on the ticket the same email address as the
> requestor of the ticket. I had this same issue when I first tried testing RT
> - I sent a test mail as myself and then logged in to RT as myself - RT
> doesn't seem to forward mail if the person who makes the change is the same
> email address - which I guess makes some kind of sense.
>
>  - barry
>
>  ------------------------------
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *matt wells
> *Sent:* 10 October 2007 16:55
> *To:* rt-users
> *Subject:* [rt-users] Re: Email Error with 'Reply' only
>
> So I've tested some more.
> All of my CCs get emails and all of my BCCs get emails.  The requestor is
> the only one that does not know that his/her ticket has been acted on.
>
> I have a global Scrip that is below.
> Scrip
> Description -
> Condition - On Correspond
> Action - Notify Requestors and Ccs
> Template - Global template:Correspondence
> Stage - TransactionCreate
>
> template 5
> Correspondence
> Default correspondence template
> RT-Attach-Message: yes
> 1
> {$Transaction->Content()}
>
>
>
>
> On 10/10/07, matt wells <phanoko at gmail.com > wrote:
> >
> > When I create a ticket for a user they get an email.
> > When I close the ticket they get an email.
> > When I hit Reply in the ticket it shows and outgoing email but they do
> > not get it.  Nor does it get send to sendmail.
> >
> >
>
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