[rt-users] Removing watchers from Cc list

[Terence Monteiro]

Hi,

We have an installation of RT for which members of a group, "Support Team"
are all watchers on the Queue "Support". Whenever, email is sent to the queue
correspondence address, mails go out to the group address.

If an email is sent to the queue correspondence address with a CC to one of us,
we get two emails, the extra one, because we are Ccs. The only way the extra email
can be blocked, I believe, is my the mail server (correct me if I'm wrong).

We also get added as Ccs for the ticket, so that we're both watchers and Ccs on
such tickets. Consequently, we get notification emails due to the scrips. Can I
configure RT to not add email addresses as Ccs if they belong to the watcher group?

-- 
Thanks and Regards,
Terence Monteiro.

DeepRoot Linux,
Ph: +91 (80) 4112 4784 / 85.