[rt-users] Unable to load a valid user.

[Deepika Bhatia]

We are in the process of upgrading from 3.4.2 to 3.6.2. We are also moving the database from mySQL to ORACLE at the same time. While doing the testing, we ran into this problem.  While creating a new ticket via email, we receive the following Error.


"RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (xxx at xxx.com<mailto:xxx at xxx.com>).



You might need to grant 'Everyone' the right 'CreateTicket' for the queue CSG General."



We have checked the rights for the "Everyone" group and the "CreateTicket" right exists on the "CSG General" queue. I have checked the Email Aliases also and there is no issue there.



Email Aliases Setup
csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond --url http://localhost/"
mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond --url http://localhost/"



There is no LDAP authentication setup done. Any ideas on what could be the issue here?



Thanks!

Deepika.

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