[rt-users] Unable to load a valid user.

[Kenneth Crocker]

Deepika,


	I do not handle the maintenance of our RT downloaded software, I just 
adminitrate the users. However, it seems to me there are some RT 
configuration options that would effect this (ie. 
RT::SenderMustExistInExternalDatabase 1,
RT::LookupSenderInExternalDatabase 1, etc.). Our system automatically 
creates a new privileged user once they pass the LDAP test, and each 
queue that receives a ticket request has it's own e_mail address/domain. 
Perhaps a thorough examination of your configuration parameters will 
lead to an answer. OR, perhaps there is a user e_mail address missing or 
domain or Queue e_mail address missing. The error message seems specific 
to an E_mail address related to these objects. I'd check the preferences 
for the user that sent the request also. Just a thought.

Kenn
LBNL

On 10/11/2007 4:06 PM, Deepika Bhatia wrote:
> We are in the process of upgrading from 3.4.2 to 3.6.2. We are also 
> moving the database from mySQL to ORACLE at the same time. While doing 
> the testing, we ran into this problem.  While creating a new ticket via 
> email, we receive the following Error.
> 
>  
> 
> “RT could not load a valid user, and RT's configuration does not allow 
> for the creation of a new user for this email (xxx at xxx.com 
> <mailto:xxx at xxx.com>).
> 
>  
> 
> You might need to grant 'Everyone' the right 'CreateTicket' for the 
> queue CSG General.”
> 
>  
> 
> We have checked the rights for the “Everyone” group and the 
> “CreateTicket” right exists on the “CSG General” queue. I have checked 
> the Email Aliases also and there is no issue there.
> 
>  
> 
> Email Aliases Setup
> 
> csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond 
> --url http://localhost/”
> 
> mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond 
> --url http://localhost/”
> 
>  
> 
> There is no LDAP authentication setup done. Any ideas on what could be 
> the issue here?
> 
>  
> 
> Thanks!
> 
>  
> 
> Deepika.
> 
>  
> 
> 
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