[rt-users] RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands

Fri Oct 12 11:17:46 EDT 2007

On Oct 11, 2007, at 10:13 PM, Gary Lon Brown wrote:

>
> I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39  
> running
> on a Linux server with Perl 5.8.3. It's configured with fastcgi  
> because of
> some issues with mod_perl.
>
> PROBLEM: Now when we view a ticket we get the following error. I've  
> seen
> the exact error posted several places but have not seen a solution  
> to the
> problem. Please advise ASAP as we've been down now for a couple of  
> days.
>

Have you done "rm -rf /opt/rt3/var/mason_data/obj" and stopped and  
started apache?

> Raw:
>
> RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands.
> (/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)
>
>
> Trace begun at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ 
> Exceptions.pm line
> 131
> HTML::Mason::Exceptions::rethrow_exception 
> ('RT::Queue::TicketCustomFields
> Unimplemented in HTML::Mason::Commands.
> (/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57) ^J')  
> called at
> /usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm line 496
> DBIx::SearchBuilder::Record::AUTOLOAD('RT::Queue=HASH(0xaacd20c)')  
> called
> at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH 
> (0xacd7414)',
> 'Attachments', 'RT::Attachments=HASH(0xace3494)') called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH 
> (0xacc7644)',
>  'Ticket', 'RT::Ticket=HASH(0xacd7414)', 'Attachments',
> 'RT::Attachments=HASH(0xace3494)') called at /usr/lib/perl5/ 
> site_perl/5.8.3
> /HTML/Mason/Request.pm line 1074
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line
> 1068
> HTML::Mason::Request::comp(undef, undef, 'Ticket',
> 'RT::Ticket=HASH(0xacd7414)', 'Attachments',
> 'RT::Attachments=HASH(0xace3494)') called at
> /opt/rt3/share/html/Ticket/Display.html line 58
> HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.3
> /HTML/Mason/Request.pm line 1131
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line
> 1131
> HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH 
> (0xabdd71c)')
> called at /opt/rt3/share/html/Widgets/TitleBox line 51
> HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH 
> (0xac54ed0)',
>  'title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.3
> /HTML/Mason/Request.pm line 1074
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line
> 1068
> HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Ticket  
> metadata')
> called at /opt/rt3/share/html/Ticket/Display.html line 59
> HTML::Mason::Commands::__ANON__('id', 30942) called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH 
> (0xa778bb0)',
>  'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3
> /HTML/Mason/Request.pm line 1074
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line
> 1068
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at
> /opt/rt3/share/html/autohandler line 291
> HTML::Mason::Commands::__ANON__('id', 30942) called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH 
> (0xaa82f2c)',
>  'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3
> /HTML/Mason/Request.pm line 1069
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line
> 1068
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line 338
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm  
> line 297
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH 
> (0xabdd71c)')
> called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm  
> line 197
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ 
> CGIHandler.pm line
> 197
> HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH 
> (0xabdd71c)')
>  called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line  
> 216
> HTML::Mason::Interp::exec(undef, undef, 'id', 30942) called at
> /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 127
> eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/ 
> CGIHandler.pm line
> 127
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH 
> (0xa66c998)',
>  'HASH(0xabd280c)') called at /usr/lib/perl5/site_perl/5.8.3
> /HTML/Mason/CGIHandler.pm line 76
> HTML::Mason::CGIHandler::handle_cgi_object 
> ('HTML::Mason::CGIHandler=HASH(0xa66c998)',
>  'CGI::Fast=HASH(0xabde154)') called at /opt/rt3/bin/ 
> mason_handler.fcgi
> line 78
> eval {...} at /opt/rt3/bin/mason_handler.fcgi line 78
>
> Gary
> ______________________________
> Gary Lon Brown
> I/T Internet Support Team
> Hallmark Cards, Inc.
> 2501 McGee, 5C-M01-1, MD#100
> Kansas City, MO 64108
> Desk: 816-545-2853 * Cell: 816-718-8804
> E-Mail: gbrown2 at hallmark.com * Yahoo IM: gbrown2hm
> Text msg: 8167188804 at cingularme.com
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