[rt-users] RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands

[Gary Lon Brown]

I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39 running
on a Linux server with Perl 5.8.3. It's configured with fastcgi because of
some issues with mod_perl.

PROBLEM: Now when we view a ticket we get the following error. I've seen
the exact error posted several places but have not seen a solution to the
problem. Please advise ASAP as we've been down now for a couple of days.

Raw:

RT::Queue::TicketCustomFields Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57)


Trace begun at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception('RT::Queue::TicketCustomFields
Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57) ^J') called at
/usr/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm line 496
DBIx::SearchBuilder::Record::AUTOLOAD('RT::Queue=HASH(0xaacd20c)') called
at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xacd7414)',
'Attachments', 'RT::Attachments=HASH(0xace3494)') called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xacc7644)',
 'Ticket', 'RT::Ticket=HASH(0xacd7414)', 'Attachments',
'RT::Attachments=HASH(0xace3494)') called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, 'Ticket',
'RT::Ticket=HASH(0xacd7414)', 'Attachments',
'RT::Attachments=HASH(0xace3494)') called at
/opt/rt3/share/html/Ticket/Display.html line 58
HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1131
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1131
HTML::Mason::Request::content('HTML::Mason::Request::CGI=HASH(0xabdd71c)')
called at /opt/rt3/share/html/Widgets/TitleBox line 51
HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xac54ed0)',
 'title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Ticket metadata')
called at /opt/rt3/share/html/Ticket/Display.html line 59
HTML::Mason::Commands::__ANON__('id', 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa778bb0)',
 'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at
/opt/rt3/share/html/autohandler line 291
HTML::Mason::Commands::__ANON__('id', 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xaa82f2c)',
 'id', 30942) called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/Request.pm line 1069
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, 'id', 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xabdd71c)')
called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 197
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line
197
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xabdd71c)')
 called at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/Interp.pm line 216
HTML::Mason::Interp::exec(undef, undef, 'id', 30942) called at
/usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line 127
eval {...} at /usr/lib/perl5/site_perl/5.8.3/HTML/Mason/CGIHandler.pm line
127
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0xa66c998)',
 'HASH(0xabd280c)') called at /usr/lib/perl5/site_perl/5.8.3
/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0xa66c998)',
 'CGI::Fast=HASH(0xabde154)') called at /opt/rt3/bin/mason_handler.fcgi
line 78
eval {...} at /opt/rt3/bin/mason_handler.fcgi line 78

Gary
______________________________
Gary Lon Brown
I/T Internet Support Team
Hallmark Cards, Inc.
2501 McGee, 5C-M01-1, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: gbrown2 at hallmark.com * Yahoo IM: gbrown2hm
Text msg: 8167188804 at cingularme.com
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