[rt-users] RT-Users Digest, crash when opens the ticket

[Drew Barnes]

"could not find component for initial path '/:80/Ticket/Display.html'
(component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html')"

Check your $WebPath, $WebPort, and $WebBaseURL in RT_SiteConfig.pm.  It
looks like you have an unnecessary slash somewhere.


Krishna Prasad wrote:
>
> Hi,
>
>  
>
> My configuration:
>
>  
>
> Centos 4.4
>
> Perl 5.8.5 installed from CPAN
>
> RT- 3.6.5
>
> Apache 2.0.52
>
>  
>
> Problem:
>
> I can create an auto generated ticket in RT through an email. But when
> I open the ticket the page is crashed. I have configured everything
> properly but still facing the problem, Can anyone suggest me the
> solution to this problem?
>
>  
>
> I got the below crash or error that occurs when the ticket is opened.
>
>  
>
> *System error*
>
> *error:* 
>
> 	
>
> could not find component for initial path '/:80/Ticket/Display.html'
> (component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html')
>
> *context:* 
>
> 	
>
> *...* 
>
> 	
>
>  
>
> *206:* 
>
> 	
>
> $self->{out_method} = sub { $$bufref .= $_[0] };
>
> *207:* 
>
> 	
>
> }
>
> *208:* 
>
> 	
>
> $self->{use_internal_component_caches} =
>
> *209:* 
>
> 	
>
> $self->{interp}->use_internal_component_caches;
>
> *210:* 
>
> 	
>
> $self->_initialize;
>
> *211:* 
>
> 	
>
>  
>
> *212:* 
>
> 	
>
> return $self;
>
> *213:* 
>
> 	
>
> }
>
> *214:* 
>
> 	
>
>  
>
> *...* 
>
> 	
>
>  
>
> *code stack:* 
>
> 	
>
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210
> /usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275
> /usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> /opt/rt3/bin/mason_handler.fcgi:78
>
> raw error <http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw>
>
>  
>
> Thanks!!
>
>  
>
> With Regards,
>
> Krishna Prasad
>
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