[rt-users] RT-Users Digest, crash when opens the ticket

[Krishna Prasad]

Hi,

 

My configuration:

 

Centos 4.4

Perl 5.8.5 installed from CPAN

RT- 3.6.5

Apache 2.0.52

 

Problem:

I can create an auto generated ticket in RT through an email. But when I
open the ticket the page is crashed. I have configured everything properly
but still facing the problem, Can anyone suggest me the solution to this
problem?

 

I got the below crash or error that occurs when the ticket is opened.

 

System error


error: 

could not find component for initial path '/:80/Ticket/Display.html'
(component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html')


context: 


... 

 


206: 

$self->{out_method} = sub { $$bufref .= $_[0] };


207: 

}


208: 

$self->{use_internal_component_caches} =


209: 

$self->{interp}->use_internal_component_caches;


210: 

$self->_initialize;


211: 

 


212: 

return $self;


213: 

}


214: 

 


... 

 


code stack: 

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275
/usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
/opt/rt3/bin/mason_handler.fcgi:78

raw error <http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw> 



 

Thanks!!

 

With Regards,

Krishna Prasad

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