[rt-users] Asset Tracker: add link to asset fromTicketcustomfield

[Joop]

Patterson, Craig wrote:
> Actually, it was the $Organization that needed to be changed.  I hadn't
> changed mine from default and it was looking for
> "at://example.com/asset/1"
> 
> My system is in production and I'm afraid if I change it as this point,
> I'm going to mess up all of my existing links.  I may have to live with
> it unless there is a way to update my existing links.

There is but first a word of warning. Do try this on a test db !!!
All you need to do is update the Links table with the correct 
information, changing all at://example.com/asset/ rows to the correct 
at://$Organisation/asset/
There is also information in the Transactions table concerning links but 
it looks like it is historical information.  You could opt to change 
this as well.

I have done this once for a production system where there was a name 
change and haven't had a problem since so I think it is safe to do, 
YMMV, do be careful to test this on a test DB first!!

Good luck,

Joop