[rt-users] Loops and too much tickets

[Tim Wilson]

>>> On Wed, Oct 17, 2007 at  6:53 AM, in message
<4715F7BA.6000102 at mds.gov.br>,
José de Paula Eufrásio Júnior <jose.junior at mds.gov.br> wrote: 

> What I want to do now is to remove the offending ticket. I tried
setting 
> its status to 'removed' but the comments open it again. How can I
safely 
> remove a ticket from the existance in RT, is it possible?

José,

Take a look at RTx-Shredder:

http://search.cpan.org/~ruz/RTx-Shredder/

That should do it.

-Tim


-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us