[rt-users] Getting 'undisclosed recipients' in emails sent by RT

[Jacob Helwig]

Since the From: should be set correctly (your queue's comment address),
hitting reply should do the Right Thing(TM), no matter what the To: was
set to.

-- 
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221

-----Original Message-----
From: Mike Gracy [mailto:mike.gracy at mypointscorp.com] 
Sent: Wednesday, October 17, 2007 3:20 PM
To: Jacob Helwig
Subject: Re: [rt-users] Getting 'undisclosed recipients' in emails sent
by RT

Okay, but will rt correctly parse a reply to given ticket from one of 
various queue's I have.
If not, how do I force the outgoing mail to always have the return email

as defined in the queue config?

Jacob Helwig wrote:
> This is happening because RT is generating the email with no To:, or
Cc:
> headers, only Bcc:.  Postfix is throwing in an empty "Undisclosed
> Recipients" group as a To:.
>
> Put the following line in your main.cf, and it will use that instead,
> but it will be for _every_ email generated through the MTA without To:
> and Cc: headers.
>
> undisclosed_recipients_header = To: Name <email address>
>
> Personally, I don't really think it's "broken" behavior (especially
> after reading the RFCs), but I know that some things don't play nice
> with empty groups in the To: header.
>
>   


-- 
Mike Gracy
www.MyPoints.com
Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
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