[rt-users] Scrip help

[Kenneth Crocker]

To all,


	I have a scrip that is supposed to modify the ticket owner to "Nobody" 
when the ticket is moved to another queue. What I have is:

Name: Mod Owner on Q chg
Condition: On Queue Change
Action: User Defined
Template: Blank
Stage: TransactionBatch

Custom Condition: none
Custom Action Prep Code:
# set new Ticket Owner value

my $Ticket = $self->TicketObj;
$Ticket->SetOwner('Nobody');
return 1;

Custom Action Cleanup Code: none

	Actually, I also tried it with Return 1: in the prep code and the 
modifying code in the cleanup and still no go with either way. Here I 
was thinking it would be a simple scrip and I can't get it to work. I am 
also executing a notification scrip for the same condition and it works. 
Anyone have an idea on what's wrong? Thanks.


Kenn
LBNL