[rt-users] Scrip help

[Mathew Snyder]

Custom action preparation code:
return 1;

Custom action cleanup code:
$RT::Logger->debug("trying to set owner");
my ($code, $msg) = $self->TicketObj->SetOwner(10, 'Force');
$RT::Logger->debug("set owner: $code: $msg");

return 1;



Keep up with me and what I'm up to: http://theillien.blogspot.com


Kenneth Crocker wrote:
> To all,
> 
> 
>     I have a scrip that is supposed to modify the ticket owner to
> "Nobody" when the ticket is moved to another queue. What I have is:
> 
> Name: Mod Owner on Q chg
> Condition: On Queue Change
> Action: User Defined
> Template: Blank
> Stage: TransactionBatch
> 
> Custom Condition: none
> Custom Action Prep Code:
> # set new Ticket Owner value
> 
> my $Ticket = $self->TicketObj;
> $Ticket->SetOwner('Nobody');
> return 1;
> 
> Custom Action Cleanup Code: none
> 
>     Actually, I also tried it with Return 1: in the prep code and the
> modifying code in the cleanup and still no go with either way. Here I
> was thinking it would be a simple scrip and I can't get it to work. I am
> also executing a notification scrip for the same condition and it works.
> Anyone have an idea on what's wrong? Thanks.
> 
> 
> Kenn
> LBNL
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
> a copy at http://rtbook.bestpractical.com
>