[rt-users] Improper Users]

[Mathew Snyder]

-------- Original Message --------
Subject: Re: [rt-users] Improper Users
Date: Thu, 18 Oct 2007 16:06:39 -0400
From: Mathew Snyder <theillien at yahoo.com>
To: Matt Westfall <mwestfall at factory7.com>
References: <4717B9E7.6020803 at yahoo.com> <4717BBE3.6050808 at factory7.com>
<4717BC33.3030104 at yahoo.com> <4717BC98.8090701 at factory7.com>

Couldn't tell you to be honest.  I don't know if people within the organization
are doing it or customers that send tickets in.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Matt Westfall wrote:
> Is it happening from a large base of submitters? or just one or two?
> 
> 
> 
> Mathew Snyder wrote:
>> Unfortunately, this is an impractical solution.  I'd have to contact every
>> single one of our customers and ask that they change their email client if that
>> is even possible.
> 
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
> 
> 
>> Matt Westfall wrote:
>>> The best thing to do might be to fix the e-mail client that's separating
>>> e-mail addresses with semicolons instead of the RFC dictated commas.
>>>
>>>
>>>
>>> Mathew Snyder wrote:
>>>> For some reason we have a slew of users which are in the format
>>>> user1;user2;user3;user4.  These users are labeled as "Autocreated when added as
>>>> a watcher"  Presumably, either when someone was creating a ticket directly in RT
>>>> or forwarding an email to RT in order to automate the creation, these users were
>>>> inserted into the one of the email-recipient fields.  Doing so, again
>>>> presumably, didn't parse the list in order to check the existence of the users
>>>> and instead, viewed it as a single entity which didn't already exist.
>>>> Is it possible to eliminate this behaviour or do I need to simply stay on top of
>>>> them by manually searching for and removing them?


-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com