[rt-users] Triggering scrips on add/delete Ccs

[Tim Wilson]

Hey everyone,

I've been beating my head against the wall trying to figure out an answer to the question I posted yesterday:

http://www.gossamer-threads.com/lists/rt/users/69123

Maybe I'm approaching this the wrong way, but I haven't been able to find out how to write a custom scrip condition that triggers when a CC is added to a ticket. (The flip side is triggering when a CC is removed.)

Any ideas? This seems like it should be easy. What TransactionObj->Type would correspond to adding a CC? (And where should I be looking to find out about possible values for things like TransactionObj-Type?)

Hoping someone has a clue they can loan me,
Tim


-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us