[rt-users] Restrict ModifyCustomField On Per Queue Basis

[Kenneth Crocker]

Mathew,


	We create seperate "support" groups (those that can own/modify ticket 
info) and "user" groups (those only creating/looking at tickets) for 
each queue. That way, when we create a custom field and apply it to a 
particular queue, we can go to the group rights and allow the "support" 
group for that queue to Modify the custom field on a ticket in that 
queue. We DO allow the "user" groups to see the custom fields so they 
can see everything about the ticket when they look. It sounds to me like 
someone has set a global right for everyone to modify a custom field. 
Hope this helps.


Kenn
LBNL

On 10/18/2007 12:38 PM, Mathew Snyder wrote:
> We will be rolling out a new layout (queues, groups, rights etc) soon.  Each
> queue will have an "owner" group which will have all of the rights necessary to
> make changes to a ticket.  All other groups will only be able to look at the
> tickets.  They won't be able to own or modify them.
> 
> I have not been able to restrict the ability to modify custom fields though.
> Any person can change a custom field on a ticket even if they are not a member
> of the group to which the queue belongs.
> 
> Am I just not seeing how to do this or is it not possible to restrict custom
> field changes on a queue by queue basis?
>