R: [rt-users] Move e-mail automaticly to queue?

[Gianluca Cecchi]

Hi Roy, one question: 
I create a special scrip for the "General" queue (Config -> Queues -> General -> Scrips -> New scrip) as you suggested
Then I get it under "Current Scrips" of the queue.
The scrip is for condition "On Create"
By default for all queues there is "Scrip #3" for condition "On Create" (Autoreply To Requestors with template") 
Do I have to delete the global scrip for this queue or not? How in case
How are they parsed if there are global and per-queue scrips?

It seems that in my case I continue to get the global scrip action...
Version is 3.6.5
Thanks,
Gianluca


> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Roy El-Hames
> Inviato: martedì 17 luglio 2007 17.45
> A: Steve Anderson
> Cc: rt-users at lists.bestpractical.com
> Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
> 
> But if you want to do from RT you can easily by creating a 
> queue->scrip in the queue receiving the email; Condition:On 
> Create Action:user defined Template : Blank
> 
> Custom action prep code: return 1;
> Custom action cleanup code: if ($self->TicketObj->Subject( ) 
> =~ /YOUR SUBJECT YOU WANT TO MATCH/i ) {
>                                                
> self->TicketObj->SetQueue('Your distenation q name or id');
>                                                 return 1;
>                                                 }
>                                                 return undef;    
> 
> Regards;
> Roy
> 
> 
> 
> Steve Anderson wrote:
> > Hi,
> >
> > Don't try to use RT to put the email into the queues. Use your mail 
> > filtering to run different commands with rt-mailgate.
> >
> > Set up I have running here has an Exim filter sitting in 
> the RT users 
> > directory, and that feeds mail where it should go, and 
> discards ones 
> > which match particular criteria, like really big ones, for example.
> >
> >
> > Procmail would also allow you to do that kind of filtering.
> >
> >
> > Steve Anderson.
> >
> >
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Machiel 
> > van Veen
> > Sent: 17 July 2007 16:11
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] Move e-mail automaticly to queue?
> >
> > Hi list,
> >
> > A question, I would like people to be able to send e-mail to one 
> > address and have RT automaticly move it to a queue based on a 
> > predefined subject.
> >
> > As I understand it either all queues would have their own e-mail 
> > address or you would filter incoming e-mail manually. Would anyone 
> > know a way to get RT to move the email to a queue automaticly?
> >
> > Many thanks in advance for any help on this.
> >
> >   
> 
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