R: [rt-users] Move e-mail automaticly to queue?
Gianluca Cecchi
gcecchi at peviani.it
Mon Oct 22 11:46:57 EDT 2007
I forgot to send the log presented in /var/log/messages:
Oct 22 17:57:18 rt RT: <rt-3.6.5-19605-1193068638-116.75-3-0 at Peviani> #75/857 - Scrip 3 (/usr/lib/perl5/vendor_
perl/5.8.8/RT/Action/SendEmail.pm:252)
Oct 22 17:57:18 rt RT: <rt-3.6.5-19605-1193068638-116.75-3-0 at Peviani> sent To: my mail address (/usr/lib/per
l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
Oct 22 17:57:18 rt RT: <rt-3.6.5-19605-1193068638-1358.75-4-0 at Peviani> #75/857 - Scrip 4 (/usr/lib/perl5/vendor
_perl/5.8.8/RT/Action/SendEmail.pm:252)
Oct 22 17:57:18 rt RT: <rt-3.6.5-19605-1193068638-1358.75-4-0 at Peviani> sent Bcc: another admin cc address (/usr/lib
/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
Oct 22 17:57:18 rt RT: Scrip 16 Commit failed: Can't locate object method "TicketObj" via package "self" (perhap
s you forgot to load "self"?) at (eval 548) line 2. Stack: [(eval 548):2] [/usr/lib/perl5/vendor_perl/5.8.8
/RT/ScripAction_Overlay.pm:242] [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:507] [/usr/lib/perl5/v
endor_perl/5.8.8/RT/Scrips_Overlay.pm:195] [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:181]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461] [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:74
6] [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:730] [/usr/share/rt3/html/REST/1.0/NoAuth/mail-ga
teway:61] (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/UserDefined.pm:83)
Oct 22 17:57:18 rt RT: Ticket 75 created in queue 'General' by gcecchi (/usr/lib/perl5/vendor_perl/5.8.8/RT/Tick
et_Overlay.pm:756)
> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto
> di Gianluca Cecchi
> Inviato: lunedì 22 ottobre 2007 17.37
> A: rt-users at lists.bestpractical.com
> Oggetto: R: [rt-users] Move e-mail automaticly to queue?
>
>
> Hi Roy, one question:
> I create a special scrip for the "General" queue (Config ->
> Queues -> General -> Scrips -> New scrip) as you suggested
> Then I get it under "Current Scrips" of the queue.
> The scrip is for condition "On Create"
> By default for all queues there is "Scrip #3" for condition
> "On Create" (Autoreply To Requestors with template") Do I
> have to delete the global scrip for this queue or not? How in
> case How are they parsed if there are global and per-queue scrips?
>
> It seems that in my case I continue to get the global scrip action...
> Version is 3.6.5
> Thanks,
> Gianluca
>
>
> > -----Messaggio originale-----
> > Da: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di Roy
> > El-Hames
> > Inviato: martedì 17 luglio 2007 17.45
> > A: Steve Anderson
> > Cc: rt-users at lists.bestpractical.com
> > Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
> >
> > But if you want to do from RT you can easily by creating a
> > queue->scrip in the queue receiving the email; Condition:On
> > Create Action:user defined Template : Blank
> >
> > Custom action prep code: return 1;
> > Custom action cleanup code: if ($self->TicketObj->Subject(
> ) =~ /YOUR
> > SUBJECT YOU WANT TO MATCH/i ) {
> >
> > self->TicketObj->SetQueue('Your distenation q name or id');
> > return 1;
> > }
> > return undef;
> >
> > Regards;
> > Roy
> >
> >
> >
> > Steve Anderson wrote:
> > > Hi,
> > >
> > > Don't try to use RT to put the email into the queues. Use
> your mail
> > > filtering to run different commands with rt-mailgate.
> > >
> > > Set up I have running here has an Exim filter sitting in
> > the RT users
> > > directory, and that feeds mail where it should go, and
> > discards ones
> > > which match particular criteria, like really big ones,
> for example.
> > >
> > >
> > > Procmail would also allow you to do that kind of filtering.
> > >
> > >
> > > Steve Anderson.
> > >
> > >
> > > -----Original Message-----
> > > From: rt-users-bounces at lists.bestpractical.com
> > > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> > Of Machiel
> > > van Veen
> > > Sent: 17 July 2007 16:11
> > > To: rt-users at lists.bestpractical.com
> > > Subject: [rt-users] Move e-mail automaticly to queue?
> > >
> > > Hi list,
> > >
> > > A question, I would like people to be able to send e-mail to one
> > > address and have RT automaticly move it to a queue based on a
> > > predefined subject.
> > >
> > > As I understand it either all queues would have their own e-mail
> > > address or you would filter incoming e-mail manually.
> Would anyone
> > > know a way to get RT to move the email to a queue automaticly?
> > >
> > > Many thanks in advance for any help on this.
> > >
> > >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com Commercial
> > support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from
> O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com Commercial
> support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
More information about the rt-users
mailing list