R: [rt-users] Move e-mail automaticly to queue?

Gianluca Cecchi gcecchi at peviani.it
Mon Oct 22 12:14:33 EDT 2007 

Stupid me!!!

In 
Custom action cleanup code I set as probably originally miswritten
self->TicketObj->SetQueue('Hardware');
 
While the correct statement was

$self->TicketObj->SetQueue('Hardware');

Sorry to the list ...

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Gianluca Cecchi
> Inviato: lunedì 22 ottobre 2007 17.47
> A: rt-users at lists.bestpractical.com
> Oggetto: R: [rt-users] Move e-mail automaticly to queue?
> 
> I forgot to send the log presented in /var/log/messages:
> 
> Oct 22 17:57:18 rt RT: 
> <rt-3.6.5-19605-1193068638-116.75-3-0 at Peviani> #75/857 - 
> Scrip 3  (/usr/lib/perl5/vendor_
> perl/5.8.8/RT/Action/SendEmail.pm:252)
> Oct 22 17:57:18 rt RT: 
> <rt-3.6.5-19605-1193068638-116.75-3-0 at Peviani> sent  To: my 
> mail address (/usr/lib/per
> l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
> Oct 22 17:57:18 rt RT: 
> <rt-3.6.5-19605-1193068638-1358.75-4-0 at Peviani> #75/857 - 
> Scrip 4  (/usr/lib/perl5/vendor
> _perl/5.8.8/RT/Action/SendEmail.pm:252)
> Oct 22 17:57:18 rt RT: 
> <rt-3.6.5-19605-1193068638-1358.75-4-0 at Peviani> sent  Bcc: 
> another admin cc address (/usr/lib
> /perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:283)
> Oct 22 17:57:18 rt RT: Scrip 16 Commit failed: Can't locate 
> object method "TicketObj" via package "self" (perhap
> s you forgot to load "self"?) at (eval 548) line 2.  Stack:   
> [(eval 548):2]   [/usr/lib/perl5/vendor_perl/5.8.8
> /RT/ScripAction_Overlay.pm:242]   
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:507]   
> [/usr/lib/perl5/v
> endor_perl/5.8.8/RT/Scrips_Overlay.pm:195]   
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:181]
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]   
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:74
> 6]   
> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:730]  
>  [/usr/share/rt3/html/REST/1.0/NoAuth/mail-ga
> teway:61] 
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/UserDefined.pm:83)
> Oct 22 17:57:18 rt RT: Ticket 75 created in queue 'General' 
> by gcecchi (/usr/lib/perl5/vendor_perl/5.8.8/RT/Tick
> et_Overlay.pm:756) 
> 
> > -----Messaggio originale-----
> > Da: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di 
> > Gianluca Cecchi
> > Inviato: lunedì 22 ottobre 2007 17.37
> > A: rt-users at lists.bestpractical.com
> > Oggetto: R: [rt-users] Move e-mail automaticly to queue?
> > 
> >  
> > Hi Roy, one question: 
> > I create a special scrip for the "General" queue (Config -> 
> Queues -> 
> > General -> Scrips -> New scrip) as you suggested Then I get 
> it under 
> > "Current Scrips" of the queue.
> > The scrip is for condition "On Create"
> > By default for all queues there is "Scrip #3" for condition "On 
> > Create" (Autoreply To Requestors with template") Do I have 
> to delete 
> > the global scrip for this queue or not? How in case How are they 
> > parsed if there are global and per-queue scrips?
> > 
> > It seems that in my case I continue to get the global scrip 
> action...
> > Version is 3.6.5
> > Thanks,
> > Gianluca
> > 
> > 
> > > -----Messaggio originale-----
> > > Da: rt-users-bounces at lists.bestpractical.com
> > > [mailto:rt-users-bounces at lists.bestpractical.com] Per 
> conto di Roy 
> > > El-Hames
> > > Inviato: martedì 17 luglio 2007 17.45
> > > A: Steve Anderson
> > > Cc: rt-users at lists.bestpractical.com
> > > Oggetto: Re: [rt-users] Move e-mail automaticly to queue?
> > > 
> > > But if you want to do from RT you can easily by creating a
> > > queue->scrip in the queue receiving the email; Condition:On
> > > Create Action:user defined Template : Blank
> > > 
> > > Custom action prep code: return 1;
> > > Custom action cleanup code: if ($self->TicketObj->Subject(
> > ) =~ /YOUR
> > > SUBJECT YOU WANT TO MATCH/i ) {
> > >                                                
> > > self->TicketObj->SetQueue('Your distenation q name or id');
> > >                                                 return 1;
> > >                                                 }
> > >                                                 return undef;    
> > > 
> > > Regards;
> > > Roy
> > > 
> > > 
> > > 
> > > Steve Anderson wrote:
> > > > Hi,
> > > >
> > > > Don't try to use RT to put the email into the queues. Use
> > your mail
> > > > filtering to run different commands with rt-mailgate.
> > > >
> > > > Set up I have running here has an Exim filter sitting in
> > > the RT users
> > > > directory, and that feeds mail where it should go, and
> > > discards ones
> > > > which match particular criteria, like really big ones,
> > for example.
> > > >
> > > >
> > > > Procmail would also allow you to do that kind of filtering.
> > > >
> > > >
> > > > Steve Anderson.
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: rt-users-bounces at lists.bestpractical.com
> > > > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> > > Of Machiel
> > > > van Veen
> > > > Sent: 17 July 2007 16:11
> > > > To: rt-users at lists.bestpractical.com
> > > > Subject: [rt-users] Move e-mail automaticly to queue?
> > > >
> > > > Hi list,
> > > >
> > > > A question, I would like people to be able to send 
> e-mail to one 
> > > > address and have RT automaticly move it to a queue based on a 
> > > > predefined subject.
> > > >
> > > > As I understand it either all queues would have their 
> own e-mail 
> > > > address or you would filter incoming e-mail manually.
> > Would anyone
> > > > know a way to get RT to move the email to a queue automaticly?
> > > >
> > > > Many thanks in advance for any help on this.
> > > >
> > > >   
> > > 
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> 
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> support: sales at bestpractical.com
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